Dr. Mandy Brisebois is an ICF-certified Wellness and Executive Coach (specialising in healthcare), a General Internal Medicine and Palliative Medicine Specialist, a formal mediator, and has extensive training in conflict, negotiation, equity, diversity and inclusion. She served as the Medical Director for a large 360-bed hospital through the COVID pandemic and is currently the Medical Director of the Covenant Palliative Care Institute, as well as an Associate Chief Medical Officer of Covenant Health. She is completing her Masters of International Health Leadership through McGill University and has trained at multiple world-renowned organizations including the Mayo Clinic, Berkeley, Oxford, UBC, and the Justice Institute of British Columbia. Her leadership specialty is helping practitioners and teams find success through conflict, and learn from these successes to create happier, more efficient and more effective healthcare teams. She has spoken at many international events and is a published author in her fields of expertise. In this episode, Mandy and I chat about:Her leadership roles Her leadership style Her leadership journey The leaders that helped her rise The challenges she faced on her journey How she navigated those challenges How she thinks you can become a strong and kind leader Her ‘take home’ leadership messages for the listeners, and What she is currently excited to be working on.Dr. Brisebois can be contacted via her website https://amandabriseboismd.com/ Please reach out to Dr Harrison for individual coaching and/or organisational training via [email protected] web address and social media profile links / handles include:www.dradamharrison.comhttps://www.linkedin.com/in/dradamharrison/www.youtube.com/c/DrAdamPhysicianCoachhttps://www.facebook.com/coachingmentoringdoctors/https://www.instagram.com/dradamharrison/https://www.tiktok.com/@physiciancoach

Dr. Kevin Mailo welcomes Dr. Mandy Brisebois, physician and Certified Health and Wellness Coach, to the show to address the reality of interpersonal conflict and how to resolve it. Dr. Brisebois specializes in helping practitioners work through conflict and shares her experience with listeners.

Dr. Brisebois clarifies that conflict is the end result of missing the boat on necessary steps that come beforehand. She identifies that communication, collaboration, aligned expectations, and knowing each other’s goals are all conversations that should be happening amongst colleagues in order to avoid clashes. However, knowing how to resolve conflict when it does arise is vital, especially in pandemic times of stress and overwork.

In this episode, Dr. Kevin Mailo and guest Dr. Mandy Brisebois discuss how to address conflict or tense exchanges in the moment, with Dr. Brisebois offering ways to change how we think about the exchange and how to open conversation before walking away. Dr. Brisebois shares what process she has learned to identify conflict, how she takes people through conflict resolution, and the necessity of psychological safety in the workplace in order to foster the communication required.

Would you expect the chef at a restaurant to be told that they are not only required to prepare the food in the kitchen but also deliver it to each of the tables and manage the billing? What about sorting out the restaurant’s finances or understanding the number of patrons that need to flow through per night to optimize income? If this sounds unreasonable, how did we end up asking physicians to undertake multiple roles in our health care organizations for which they have not trained? This expectation has led to untenable work environments, and we need to find solutions.”

Amanda Brisebois is an internal medicine physician and palliative medicine specialist. Book a call with Dr. B to talk about conflict in your workplace.

She shares her story and discusses her KevinMD article, “Misaligned expectations lead to conflict, burnout, and disillusioned physician leaders.

Conflict can occur almost everywhere, whether it is in a medical setting or at home, and can have damaging effects if left unresolved. Developing effective communication skills with patients and healthcare teams is an important step towards mutual understanding and creating healthy working relationships.

This episode features Amanda (Dr. B) Brisebois MD, a Wellness and Executive Coach, General Internal Medicine and Palliative Medicine Specialist, Conflict Coach, Chronic Illness Coach, and International Keynote Speaker. She has undergone extensive training focused on conflict resolution, negotiation, mediation, equity, diversity, and inclusion.

Today, Dr. Brisebois shares some strategies that will help us navigate challenging situations and difficult conversations.

I started to realize how to ask proper questions and how to really get to know people. And all of a sudden that extended into my patients, my physician colleagues, and wow, what am I missing?

– Dr. Amanda Brisebois

Join Anu Arora in a thought-provoking episode of the Mindful Leader Practices podcast as she delves into a captivating conversation with Dr. Amanda Brisebois. In this interview, Amanda shares insights from her unique background as an ICF certified Wellness, Executive, and Healthcare Coach, combined with her expertise as a General Internal Medicine and Palliative Medicine Specialist. The discussion explores the intersection of wellness coaching and mediation within Amanda’s clinical practice, shedding light on why meditation is a crucial element in this holistic approach to healing.

Discover the profound connection between meditation and healing as Amanda draws from her experiences as a certified mediator. Gain valuable insights into the tools she employs to navigate and resolve unresolved conflicts, drawing from her extensive training in conflict resolution, negotiation, equity, diversity, and inclusion. Dr. Brisebois, with a wealth of experience as a Medical Director and Associate Chief Medical Officer, currently serves as a consultant for large organizations in Alberta, where her passion lies in supporting individuals to optimize their workplaces.

Tune in to unravel the secrets of achieving harmony in healing, understanding the importance of meditation, and acquiring practical tools for resolving conflicts in both personal and professional spheres.

– Dr. Amanda Brisebois